Patient information
No referral is required to attend our clinic as a private patient. We provide on the spot private health fund and medicare rebates.
Initial consultations will last up to 45 minutes for a comprehensive assessment and treatment. Subsequent consultations will last for 30 minutes.
New patients
General FAQs
In many cases, you can directly access physiotherapy without a doctor’s referral. However, some insurance plans or specific conditions might require a referral, so it’s best to check beforehand.
We treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, and more.
The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.
Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following your therapist’s advice can expedite progress.
Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.
It’s normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it’s essential to inform the physiotherapist for adjustments to the plan.
Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.
Appointment FAQs
The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.
Treatment is included in the initial consultation.
Initial consultations are booked in for 45mins and standard consultations are booked at 30min. However, your clinic time may vary between 30-60 minutes.
Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it’s good to inquire beforehand.
Fees, billing & insurance
Exercise Prescription and Physiotherapy offers treatment for patients with Medicare referrals for Enhanced Primary Care Programs (EPC), Veterans Affairs, Workers Compensations Claims, Third Party Claims, Private Health Insurance, and Pensioners as well as uninsured patients.
All Medicare, Workers Compensation, and Third-Party patients must have a referral from their GP before making an appointment.
- Private patients do not require a referral to make an appointment.
- Bupa and Medibank members will be charged the rate specified by their respective insurance providers.
Consultations
Initial consultation | $110 |
Standard consultation | $92 |
Return consultation | $105 |
Long consult (2 or more areas) | $115 |
Classes
Group exercise | $22 |
Fit for Life classes | $25 |
Fit for Life classes (10 visits) | $200 |
Medicare
Medicare patients are to pay for their sessions in full and we will process the rebate for you. Please bring a debit/EFTPOS card for Medicare rebate to be paid back into your account immediately; otherwise we can process your rebate online, which you should see in your nominated account in 1-2 business days.
Pension Card Holders will be Bulk Billed for their medicare sessions.
Initial consultation for Medicare | $98 |
Standard consultation for Medicare | $86 |
Long consult (2 or more areas) for Medicare | $105 |
Payments
We accept following forms of payment:
- Cash
- Direct Debit
- Eftpos
- Hi-Caps
You should contact your insurer to determine whether you are covered for physiotherapy under your health care plan.
All insurance providers are accepted with our physiotherapists. Additionally, we have special agreements with Bupa and Medibank. These alignments often result in higher reimbursement amounts for patients with these insurance plans.
Telehealth
We offer Telehealth consultations for our patients.
Telehealth refers to a mode of interaction via either virtual video link or voice whereby an accredited health practitioner can provide their service to you. There are numerous ways to complete this such as via Zoom, skype or telephone. One of the platforms that we use is the “Zoom” platform as it adheres to the guidelines that the Australian Federal government lists as it offers encrypted sessions which ensures confidentiality and secure transfer of data.
Every patient’s situation is different but in general, the benefits of this service include:
- Improved access to care
- Reduction in face to face interaction at a time where we are discouraged from any interaction with others
To have a Telehealth consultation with your practitioner, your practitioner must consider it safe and suitable for you. Ensure you discuss moving to Telehealth with your practitioner prior to booking, or if you haven’t been currently seeing one, call the practice on 9745 4259 to discuss the option.
No. If you are uncomfortable with the conference you do not need to. A Telehealth consultation will only happen if your clinicians consider it safe and suitable and you are happy to participate in a Telehealth consultation. At the moment we are still providing face to face consults. However, if the time comes that we need to close our doors, we would like to provide an option for continued care is necessary.
You can participate in a Telehealth consultation from your own home.
If you call the practice and express your interest in continuing your appointments through Telehealth, our reception staff will arrange a time that suits both you and your physiotherapist.
Telehealth consultations require a lot of coordination at our end, so please try to keep your Telehealth consultation appointment. If you need to cancel, please let us know immediately, because rescheduling Telehealth consultations is more complicated than rescheduling a face-to-face appointment.
You can help get the best from a Telehealth consultation by following these simple steps:
- allow 15 minutes for preparation time
- avoid wearing brightly patterned or reflective clothing as this may not show up well on camera
- switch your mobile off or to silent mode
- speak clearly so your voice can be picked up by the microphone
- if you have a question or need help during the telehealth video consultation, just ask.
You and your accredited health practitioner.
As with a face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to Telehealth video consultations.
If you have special needs such as an interpreter or a wheelchair, please let our Telehealth video consultation coordinator know and they will make a note of these when your consultation with the specialist is confirmed.
No. Our practice does not record Telehealth video consultations and we do not give patients permission to make their own recordings of a Telehealth video consultation. If your practitioner or your GP thinks it would be helpful for your treatment to record particular images during your Telehealth video consultation, they would first seek your written permission to do so and they would ask you to repeat your consent on camera.
Most patients feel a little nervous at the beginning of their first Telehealth consultation because it’s a new way of being treated. However, most patients soon feel very comfortable with this kind of consultation. It’s very unlikely you’ll feel unable to continue with a Telehealth consultation. If this does happen, you can leave although consultation fees may still apply.
Our normal billing schedule will apply.
Due to the increased need for Telehealth options due to the COVID-19 pandemic, many health funds are covering for Telehealth consultations. Unfortunately as direct claiming needs to be done at the clinic, you will need to pay for your appointment in full and claim back once we have provided you with an invoice. You will need to get confirmation from your individual health funds regarding what you can claim back and from when.
Workers compensation and Third-Party patients are also able to attend telehealth consultations with prior approval from your insurance company.
Medicare is also available for Bulk Billing.
The Zoom platform can be easily set up on your laptop, tablet or mobile phone. It requires the download of an application or “app” on your device which allows for the session to take place.
Please refer to supporting documents which show you how to download the Zoom application, or if unsure speak with your practitioner. Once you have organised a time and date, a scheduled meeting will be made by the practitioner and they will email you a link that will take you to the meeting directly. If the link does not work, a meeting ID and password will also be provided, in which case you will be able to input these and be taken straight into the meeting. Zoom is our preferred platform for video conference due to it being built in the end to end data encryption which ensures your data and your video and voice recordings are not able to be hacked or accessed by other parties. However, if you prefer a phone call or a different platform please let us know.
If you have any questions about whether a Telehealth video consultation may be suitable for you, please talk to your Physiotherapist.
If you have any general questions about how Telehealth video consultations work, please call and speak with one of our reception staff who can offer you more information.